SHIPPING POLICY
Thank you for choosing MediNova. We are committed to delivering your medical equipment, laboratory supplies, and healthcare products in a secure, efficient, and transparent manner. Below you will find the comprehensive details of our Shipping Policy, fully aligned with our Google Merchant Center standards for the United States.
Order Processing Time
All orders placed on MediNova are subjected to a rigorous quality control check and secure packaging process before shipment to ensure that sensitive scientific and medical goods are fully protected.
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Standard Processing Time: 0 to 5 business days (Monday through Friday, excluding regional and national holidays).
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Cut-Off Time: Orders placed after 2:00 PM EST on Friday, or anytime during weekends, will begin processing on the following business day.
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Delays Notification: If a significant delay is expected due to a high volume of orders, our logistics team will contact you directly via email or phone.
Shipping Rates & Delivery Estimates (United States)
We provide dynamic, weight-based and carrier-calculated shipping models to offer the most accurate and fair transit rates available. Our services operate via top-tier logistical networks, ensuring safe handling of sensitive medical goods.
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Free Standard Shipping Promotion: We are proud to offer FREE Standard Shipping on all orders over $150.00 shipped to destinations within the contiguous United States. This promotional discount is applied automatically at checkout.
Our Shipping Options:
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Standard Base Shipping (Weight-Based): Calculated automatically at checkout based on package total weight, with an estimated transit time of 0 to 5 business days.
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FedEx Ground / Express Network: Real-time carrier rate (FREE for orders over $150.00), with transit time based on carrier transit windows.
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UPS Ground / Commercial Network: Real-time carrier rate (FREE for orders over $150.00), with transit time based on carrier transit windows.
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USPS Priority / Standard Network: Real-time carrier rate (FREE for orders over $150.00), with transit time based on carrier transit windows.
Please note: Transit times refer to standard regional delivery windows. Specific premium courier options (FedEx, UPS, USPS) will display live, dynamic delivery dates at checkout depending on your exact shipping destination zip code.
Shipment Confirmation & Tracking
Transparency is our priority. As soon as your package is scanned into the carrier's system, an automated tracking system triggers an update to your registered account credentials.
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You will receive a Shipment Confirmation Email containing your official tracking number(s) and a direct link to the carrier’s live tracking portal.
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Please allow up to 24 hours for the tracking sequence data to fully propagate and update on the FedEx, UPS, or USPS public tracking servers.
Shipping Restrictions & Guidelines
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P.O. Boxes and APO/FPO Addresses: Standard shipping options are generally available for P.O. Boxes. However, heavy machinery, specialized laboratory refrigeration equipment, and hazardous chemical materials cannot be delivered to P.O. Boxes or military bases due to strict commercial carrier constraints.
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Signatures Required: To maintain legal compliance and prevent logistics theft, certain high-value medical shipments or restricted clinical devices will require an adult signature upon delivery. This service feature is handled securely via FedEx or UPS commercial protocols.
Damaged or Lost Shipments
MediNova takes utmost care in padding and reinforcing all parcels. If your order arrives with clear structural damage incurred during transit:
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Save and photograph all original packaging materials, damaged products, and boxes immediately.
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Reach out directly to our dedicated Customer Support unit at support@medi-nova.net within 48 hours of delivery.
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Our team will file a formal courier claim under your specific policy configuration and initiate a priority replacement protocol or formal refund processing scheme as applicable.
Transit & Delivery Estimates
Transit times begin once the package is officially handed over to our shipping carrier partners:
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Flat Rate: The estimated delivery time is 0 - 5 Business Days (Monday - Friday) for all destinations across the United States.
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Carrier-Calculated Policies (FedEx Ground, UPS Ground, USPS Priority Mail): Delivery windows are determined directly by the carrier's real-time service levels to your specific location.
Contact Our Logistics Team
If you have any further questions regarding this Shipping Policy or require specific logistics assistance with your order, please do not hesitate to reach out to our support team through the official contact channels on our Contact Us page.
MediNova Support
URL: https://www.medi-nova.net/
Email: support@medi-nova.net
Phone: (949) 284 0157
Whatsapp: +1 626-532-3263
MediNova: Preparedness Delivered to Your Door.