REFUND POLICY

MediNova provides reliable shipping for First Aid and medical supplies across the United States, including Alaska, Hawaii, and P.O. Boxes. Most orders are processed within 1–2 business days. We offer several delivery tiers: Standard (3–7 days), Expedited (2–3 days), and Overnight shipping. Free shipping is available on orders exceeding a specific threshold. All shipments include real-time tracking and are packed in medical-grade materials to ensure product integrity upon arrival.

MediNova Shipping & Logistics: Delivering Safety When It Matters

In an emergency, every second counts. At MediNova, we apply that same urgency to our logistics. We understand that our customers—ranging from safety-conscious parents to high-risk industrial site managers—rely on us to provide the essential tools for wound care, trauma response, and everyday safety.

Our shipping policy is designed to be as transparent and dependable as the medical supplies we curate. Below is a detailed breakdown of how we get our First Aid Kits from our warehouse to your doorstep anywhere in the United States.

Order Processing: Our Commitment to Readiness

Before a package is handed to a carrier, it undergoes a rigorous quality check at our fulfillment centers.

Processing Window: Orders placed before 2:00 PM EST on business days (Monday through Friday) are typically processed and prepared for shipment the same day.
Weekend Orders: Any orders placed on Saturday, Sunday, or major US Federal Holidays will be processed on the following business day.
Verification: To prevent delays, please ensure your shipping address is correct, especially for corporate offices or construction sites where a specific gate or suite number is required.

Domestic Shipping Rates & Delivery Estimates

We offer a variety of shipping methods to balance cost and speed. All delivery windows are estimates based on "transit time" after the package leaves our facility.

Shipping Method	Estimated Delivery	Shipping Cost
Priority Overnight	Next Business Day	Calculated at Checkout
Expedited Shipping	2–3 Business Days	Calculated at Checkout
Standard Ground	3–7 Business Days	Flat Rate

Free Shipping Policy

At MediNova, we want to make safety accessible. We offer Free Standard Shipping on all orders over a certain value within the contiguous United States. This is our way of supporting communities and workplaces in staying prepared without the burden of extra logistics costs.

Carriers and Real-Time Tracking

To ensure the highest level of reliability, MediNova partners with the most trusted carriers in the USA:

United Parcel Service (UPS)
FedEx
United States Postal Service (USPS) for residential and P.O. Box deliveries.

How to track your order:

Once your labels are printed and the package is scanned, you will receive an Order Confirmation Email followed by a Shipping Notification. This email contains your unique tracking number. You can monitor your package directly on the MediNova website or through the carrier's portal.

Carriers and Real-Time Tracking

We believe everyone deserves access to quality medical supplies, regardless of their location.

P.O. Boxes: We ship to P.O. Boxes via USPS. Please note that expedited shipping (Overnight/2-Day) is generally not available for P.O. Box addresses.
Military Addresses: MediNova proudly supports our troops. We ship to APO, FPO, and DPO addresses. Please allow additional transit time for these locations due to military handling.
Alaska & Hawaii: While we do ship to these states, please be aware that shipping rates may vary and transit times may be slightly longer than the 48 contiguous states.

Medical Integrity: Packaging and Handling

First aid supplies are sensitive. Sterile gauze, antiseptic solutions, and specialized trauma tools must remain in pristine condition.

Climate Considerations: During extreme weather months, we take extra care in packing items that may be sensitive to temperature fluctuations.
Discreet & Secure: Our packaging is designed to be sturdy enough to prevent punctures or crushing, ensuring that when you open your MediNova kit, every component is ready for immediate use.

Shipping Policy for Industrial and Bulk Orders

For our corporate clients, including medical facilities and manufacturing plants, we offer palletized shipping and freight options for large-scale replenishments.

LTL Freight: For orders exceeding standard parcel limits, our logistics team will contact you to coordinate dock delivery times.
Multi-Site Distribution: If you need to ship First Aid Kits to multiple branch locations across the USA, please contact our B2B sales department for a customized logistics plan.

Handling Damages During Transit

Despite our best efforts in robust packaging, the journey can sometimes be rough.

Inspect your shipment upon arrival.
If the external box is severely damaged or if any medical liquids have leaked, take a photo immediately.
Contact support@medi-nova.net within 48 hours.
We will prioritize a replacement shipment to ensure your emergency preparedness is not compromised.