REFUND POLICY
Welcome to MediNova. We are committed to providing high-quality products and an exceptional shopping experience. If you are not entirely satisfied with your purchase, we are here to help. This Return and Refund Policy applies to all products purchased by customers within the United States, aligned with our domestic shipping guidelines.
Return Window & Eligibility
We accept return and exchange requests for both defective products (damaged, faulty, or incorrect items received) and non-defective products (buyer's remorse, changed mind, or incorrect size selection).
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Time Limit: You have thirty (30) days from the exact date of delivery to initiate a return or request an exchange.
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Product Condition: To be eligible for a return, the item must be in New condition only. This means the product must be completely unused, unworn, unwashed, unaltered, and free of any signs of wear or tear. It must be returned in its original, undamaged packaging with all original tags, labels, and documentation securely attached.
Return Method and Procedure
All product returns and exchanges must be processed exclusively By Mail.
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To start the return process, please contact our Customer Support team through the official communication channels available on our website.
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Do not mail your purchase back to the product manufacturer. Our team will provide you with the designated return mailing address and mandatory instructions for your shipment.
Return Shipping Labels and Associated Costs
In alignment with our fulfillment policies, providing the return shipping label and covering all return shipping freight costs is the Customer's responsibility.
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Customers must independently purchase a trackable shipping label from their preferred local carrier (such as FedEx, UPS, or USPS).
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Please note that any promotional free shipping offers received during the initial purchase (such as free standard shipping on orders over $150) only apply to outbound deliveries and do not cover return shipping costs.
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We strongly recommend utilizing a trackable shipping service or purchasing shipping insurance. MediNova does not guarantee, and is not liable for, items that are lost, stolen, or damaged during the return transit.
Restocking Fees
To cover handling, inspection, and administrative costs associated with returning items to our inventory, a flat Restocking Fee of USD 5 will be applied to each returned item. This fee is standard across all returns and will be automatically deducted from your final refund amount before the credit is issued.
Product Exchanges
We gladly accept product exchanges within the same 30-day window under the same eligibility criteria. If you wish to exchange a product for an alternative item, the original item must first be returned and approved under the "New Only" condition guidelines. The customer remains responsible for all return shipping costs, and the USD 5 restocking fee will apply to the returned item.
Inspection and Refund Processing Time
Upon receiving your returned package at our facility, our quality assurance team will thoroughly inspect the product to verify that it complies with our strict condition requirements. We will send you an email notification to confirm receipt of your item and to inform you whether your return has been officially approved or rejected.
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Approved Returns: If your return passes inspection, your refund will be authorized immediately.
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Refund Method: The credit will automatically be applied to your original credit card or original method of payment used during checkout.
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Processing Time: Please allow up to 10 days for the refund amount to be fully processed, settled, and visible in your account statements. This duration depends strictly on your bank, financial institution, or credit card issuer's policies.
Compliance with U.S. Consumer Regulations
Our policy is designed to comply with the Federal Trade Commission (FTC) guidelines regarding Mail Order Merchandise. Furthermore, for our customers in states like California, we ensure our data handling during the return process aligns with the CCPA (California Consumer Privacy Act).
Contact Us
If you have any further questions or require specific assistance regarding your return, restocking fees, or exchange eligibility, please visit our Contact Us page to speak with a Medinova support representative.
MediNova Support
URL: https://www.medi-nova.net/
Email: support@medi-nova.net
Phone: (949) 284 0157
Whatsapp: +1 626-532-3263
MediNova: Preparedness Delivered to Your Door.